Burst pipes? We’re on our way.

What to do right now

1. Turn off the water at the main stopcock — usually under the kitchen sink, in a downstairs toilet, or where the supply enters the house.
2. Open the cold taps (kitchen first) to drain the pipework and take pressure off the split.
3. If water is near ceiling lights, sockets or the consumer unit, switch off the affected circuits — or the mains if in doubt.
4. Catch what you can, move valuables, and take photos as you go — your insurer will want them. Then call us with your postcode.

What we do when we arrive

• Make it safe: isolate the water, gas or circuit involved so the damage stops getting worse.
• Find the cause: trace the fault properly — not just the symptom that’s showing.
• Fix or quote: repair on the spot where parts allow; anything bigger gets a fixed written quote before we continue.
• Leave you covered: photos and notes for your insurer, and the system left safe even if a part is on order.

When you call us, have this ready

• Location: your postcode and anything useful about access or parking.
• The problem: what you can see and hear — where the water is coming from, any boiler fault code.
• What you’ve done: stopcock off? Heating off? Electrics isolated? It changes what we load.
• Phone signal: are you reachable? We’ll confirm an ETA by text en route.