Boiler breakdown? We’re on our way.

What to do right now

1. Check the pressure gauge — below 1 bar, repressurise to 1.2–1.5 bar using the filling loop and try a restart.
2. Check the obvious: thermostat batteries, programmer settings, the boiler’s own power switch and the fused spur.
3. In freezing weather, a gurgling boiler with a fault code often means a frozen condensate pipe — thaw the outside section with warm (never boiling) water.
4. If you smell gas, do not operate switches — open windows, turn the gas off at the meter, leave the house and call the National Gas Emergency line on 0800 111 999 first. Then call us.

What we do when we arrive

• Make it safe: isolate the water, gas or circuit involved so the damage stops getting worse.
• Find the cause: trace the fault properly — not just the symptom that’s showing.
• Fix or quote: repair on the spot where parts allow; anything bigger gets a fixed written quote before we continue.
• Leave you covered: photos and notes for your insurer, and the system left safe even if a part is on order.

When you call us, have this ready

• Location: your postcode and anything useful about access or parking.
• The problem: what you can see and hear — where the water is coming from, any boiler fault code.
• What you’ve done: stopcock off? Heating off? Electrics isolated? It changes what we load.
• Phone signal: are you reachable? We’ll confirm an ETA by text en route.